To work with the members of the Technical Customer Service team to prioritise customer related issues and engage with the technical teams, following the documented process, in order to bring the issues through to resolution.
The service desk works along the lines of ITIL and ISO 20000.
Customer Service Practitioner Level 2 Apprenticeship Standard. The apprenticeship training will be administered by a government approved apprenticeship provider.
If you think you have the right skills for this role, please send us a copy of your CV and make sure to reference CS01