Service Desk Apprentice

Sheffield, UK

The Floow have an expanding, international customer base and need to grow the service desk team to help our clients by answering questions about the operation of our services.

We are looking for a candidate we can train to become a key member of a central and critical function of any Software-as-a-Service organisation. We need someone who can communicate effectively, follow our existing processes and contribute to the improvement of our processes. We follow ITIL inspired process, training in ITIL and ISO 20000 will be provided.

In this role, you will:

  • Talk with warmth and enthusiasm with customers and team members, builds rapport and long term relationships.
  • Strive to exceed customer and stakeholders’ expectations and provide a comprehensive service.
  • Take immediate action to resolve issues.
 

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If you think you have the right skills for this role, please send us a copy of your CV and make sure to reference SD01

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