Client Development Manager EMEA

UK-Based

This is a fantastic opportunity for an experienced Client Development Manager to support and manage specified client accounts within EMEA and deliver the best in class client experience, ensuring continued growth and maximised revenues.

Previous customer relationship building experience is required, preferably within the insurance and technology industry – ideally within telematics.

Your Accountabilities:

  • Building a strong network of contacts / relationships within your client business and internal stakeholders to ensure continuity of the account and maximise your impact.
  • In conjunction with the Client Development Director , support and  execute on  annual strategic and communications plans for your accounts ensuring clients needs are met and where possible exceeded.
  • Support  for client requests and requirements which are fed back in a timely manner to the technical team to ensure that these are introduced into the product development process.
  • Proactively liaise  with Technical teams to deliver on client development work.
  • Facilitate swift resolution of any client relationship issues and escalate to Client Development Director.
  • Manage ongoing customer support issues and identify and implement resolutions and process changes. 
  • Ensure revenue and service level targets associated with your key accounts are monitored and proactively  managed.
  • Creation of client management information packs. 
  • Introducing third party expertise to the Clients if and when appropriate.
  • Within existing accounts, support the introduction of new products, to generate  new revenues and ensure continued growth.
  • Undertake as requested other activities that may be outside of your area of focus but contribute to the overall success of The Floow.

 

Job/ Person requirements:

  • Experience of customer relationship building preferably in the insurance or digital / technology industry.
  • An ability to build relationships, influence, challenge and engage well with all stakeholders.
  • Excellent communication and interpersonal skills.
  • Proactive and curious approach to identify and resolve issues
  • Experience in understanding and interpreting data and the ability to communicate back to clients with excellent attention to detail 

 

Apply For This Role

If you think you have the right skills for this role, please send us a copy of your CV and make sure to reference CDM01