Client Development Manager EMEA

Your Accountabilities:

• Building a strong network of contacts / relationships within your client business and internal stakeholders to ensure continuity of the account and maximise your impact.
• In conjunction with the Client Development Director , support and  execute on  annual strategic and communications plans for your accounts ensuring clients needs are met and where possible exceeded.
• Support  for client requests and requirements which are fed back in a timely manner to the technical team to ensure that these are introduced into the product development process.
• Proactively liaise  with Technical teams to deliver on client development work.
• Facilitate swift resolution of any client relationship issues and escalate to Client Development Director.
• Manage ongoing customer support issues and identify and implement resolutions and process changes. 
• Ensure revenue and service level targets associated with your key accounts are monitored and proactively  managed.
• Creation of client management information packs. 
• Introducing third party expertise to the Clients if and when appropriate.
• Within existing accounts, support the introduction of new products, to generate  new revenues and ensure continued growth.
• Undertake as requested other activities that may be outside of your area of focus but contribute to the overall success of The Floow.

Job/ Person requirements:

• Experience of customer relationship building preferably in the insurance or digital / technology industry.
• An ability to build relationships, influence, challenge and engage well with all stakeholders.
• Excellent communication and interpersonal skills.
• Proactive and curious approach to identify and resolve issues
• Experience in understanding and interpreting data and the ability to communicate back to clients with excellent attention to detail