Client Manager

You will be a core member of our US team, and you will have end-to-end responsibility for managing ongoing client relationships. You’ll have to perform a variety of duties including: relationship management, forecasting, product prioritization and strategic planning. As the Client Manager, you must understand and operate at all technical levels necessary. You must be able to understand and anticipate the clients needs related to The Floow products, program requirements and technical issues.

You must have the ability to understand the big picture and be able to understand and relate to all departments within an insurance company including but not limited to Product, Marketing, Actuarial, IT, Engineering and Executives.

You will work closely with our leadership team and partner with Clients, Project Delivery and Engineering teams to help us launch products that move the needle.

Previous Client management experience required. Having experience in some or all of the following areas preferred: mobile apps, telematics, UBI programs, user engagement, enterprise apps and backend technologies.

Accountabilities

• Well organized, ability to follow up and drive resolution on actions and deliverables
• Ability to actively listen in the context of the clients’ needs
• Ability to understand the big picture and relate to all departments within an insurance company (product, marketing, actuarial, IT, engineering, executives, etc)
• Ability to effectively communicate complex issues to and from the client and The Floow
• Ability to de-escalate challenging situations
• Ability to build strong relationships
• Ability to operate as a Product Owner on behalf of the client with respect to managing and prioritising development work
• Act with integrity and try to make others around you better by leading through influence

Job requirements

• A track record of managing successful large scale client relationships with product or solution implementations
• Extensive experience in disciplined agile environments as well as having managed agile-to-waterfall and waterfall-to-agile relationships
• Strong planning and execution skills and ability to drive things home
• Strong analytical skills to make data-driven decisions, define and measure delivery KPIs
• Ability to perform with little supervision is highly desirable
• Experience with B2B products and understanding the difference between user and client needs would be a plus

Would like to also have

• Ability to develop project plans consisting of deadline commitments, dependencies, inter-departmental and cross-atlantic coordinated tasks
• Experience utilizing agile processes for prioritization and execution of development work and the deadlines commitments which align with traditional waterfall environments
• Ability to maintain all US related activities, tasks and deliverables on the Floow and client side
• Ability to act as Project Manager as needed to clearly track and communicate US priorities and manage the funnel of activities into the company wide prioritization process

About The Floow

The Floow tackles the world’s number 1 killer of young people, road accidents, to make individual mobility safer and smarter for all.

The Floow is a leading insurance telematics provider whose capabilities consist of data science excellence, cutting-edge mobile technology and the innovative use of social science to provide unique safety insights for the benefit of our clients and their customers. Founded in 2012, with the mission to make mobility safer and smarter for everyone, The Floow’s team currently numbers over 120 people based at our Sheffield HQ, our US office and across mainland Europe.

We deliver Connected Insurance solutions to motor insurers that:

1. Improve their ability to assess risks through a suite of behavioural scores that are highly predictive of claims propensity and improve risk differentiation compared to traditional risk models.
2. Reduce operating costs by engaging drivers to help them improve their performance and turning them into partners in risk prevention, preventing fraud and delivering on timely FNOL
3. Collect data from smartphones as well as most other sensing devices in an agnostic fashion

Over the years, The Floow has been recognised with a number of awards including the Made in Sheffield Mark, named Winner of Prince Michael International Road Safety Awards, recipient of the Queen’s Enterprise Award (Innovation) for 2016, Winner of Red Herring 100 in 2017 and recipient of DIAmond Award in 2017.

Our FloowDrive product was named Best Smarter Travel Innovation at the Smarter Travel Awards and The Floow was named winner of the Technology Innovation in the European Usage-based Insurance Industry from Frost & Sullivan in 2018, Winner of the Insurance Times Tech and Innovation Data Analytics Excellence Award in 2019 and our FloowCoach programme was named Private Sector Initiative of the Year at the 2020 Young Driver Focus Awards.

For more information please visit: www.thefloow.com