Join us at The Floow

Driver Improvement Coach (North America)

Taylor, MI, USA

The Company:

The Floow is a rapidly growing telematics service provider that develops smartphone apps for insurers, to collect driving data and deliver services to insurers and their customers. We specialise in using data from smartphones and fixed to vehicle devices to support motor insurers pricing decisions. Data analysis is also used to provide driving feedback and educational tips to drivers across a range of factors including speed, hard braking and acceleration and distraction. The company currently works with major UK and global insurers, and has a number of other discussions on-going in new markets.

The Role:

We are currently recruiting a very unique position in our coaching team. In this role you will coach and provide feedback to our clients customers regarding their telematics driving score, with the aim to improve driver behaviour. The Driver Improvement Coach will employ strategies that focus on changing the internal context of a driver’s beliefs about driver safety by encouraging self-reflection on their behaviour.

Key Accountabilities:

  • Contact customers to discuss driving scores in order to help drivers understand potential risks and improve driver behaviour.
  • Prioritise workload in order to achieve set targets to ensure that call volumes are met for various client requirements.
  • Manage the provision of tailored feedback to drivers via email to support driver goal-setting.
  • Update all client records/databases for the purpose of preserving the progress of behavioural interventions.
  • Oversee the provision of additional support to resolve customer queries regarding their driving score in order to maintain customer satisfaction and engagement with the product.
  • Ad hoc activities that may be outside of your area of expertise but contribute to the overall success of The Floow

Essential Requirements:

  • Background in psychology/coaching/training/counselling
  • Strong interpersonal skills and the ability to build rapport
  • Excellent telephone manner with strong listening skills
  • Strong verbal and written communication skills
  • Great attention to detail
  • Positive motivation to achieve set targets

Desirable Requirements:

  • Knowledge of client products such as apps and web portals
  • Ability to analyse customers’ driving scores and provide necessary feedback
  • Drivers Licence or in the process of learning how to drive

Benefits:

  • 401K - up to 3% matched contribution
  • Health Insurance
  • Flexi-time working for the perfect work/life balance
  • Floow Days (2 additional bank holidays)
  • 21 days holiday per annum with the ability to accrue extra holidays: an extra day’s holiday will be added for every full years’ service up to a maximum of 26 days
  • The option to purchase up to 5 additional holiday days
  • Company bonus

Apply now

If you think you may have the right skills, please send a copy of your CV to us and make sure to mention the reference DIC02.

Get in touch