Driver Behavior Improvement Coach

Taylor, Michigan USA

In this role you will coach and provide feedback to our clients customers regarding their telematics driving score, with the aim to improve driver behavior. The Driver Improvement Coach will employ strategies that focus on changing the internal context of a driver’s beliefs about driver safety by encouraging self-reflection on their behavior.


KEY ACCOUNTABILITIES:

  • Contact customers to discuss driving scores in order to help drivers understand potential risks and improve driver behavior.
  • Prioritize workload in order to achieve set-targets to ensure that call volumes are met for various client requirements.
  • Manage the provision of tailored feedback to drivers via email to support driver goal-setting.
  • Update all client records/databases for the purpose of preserving the progress of behavioral interventions.
  • Oversee the provision of additional support to resolve customer queries regarding their driving score in order to maintain customer satisfaction and engagement with the product.
  • Ad-hoc activities that may be outside of your area of expertise but contribute to the overall success of The Floow

ESSENTIAL REQUIREMENTS:

  • Background in psychology/coaching/training/counseling
  • Strong interpersonal skills and the ability to build rapport
  • Excellent telephone manner with strong listening skills
  • Strong verbal and written communication skills
  • Great attention to detail
  • Positive motivation to achieve set targets

DESIRABLE REQUIREMENTS:

  • Knowledge of client products such as apps and web portals
  • Ability to analyse customers’ driving scores and provide necessary feedback
  • Drivers Licence or in the process of learning how to drive

Apply for this role

If you think you may have the right skills, get in touch with a copy of your CV today!