As Delivery Director, Julie manages the overall relationship with multiple clients in North America. She focuses on building and strengthening positive relationships with our clients by being their voice within The Floow. Additionally, Julie works to manage the operational processes by partnering with the client and all organizations within The Floow to improve efficiencies, transparency and delivery.
Before joining The Floow, Julie held leadership roles with several Fortune 500 companies, including Sprint, Best Buy, and CenturyLink, working in areas including IOT Service Operations, Wireless Operations and IT Development.
She was also a foundational employee at Zubie, a venture backed connected car data services company, where she held the position of Senior Director of Operations.
Julie holds a BS in Finance from the University of Central Missouri, and a Master’s degree in Business Administration from the University of Missouri-Kansas City.
So far, Julie’s proudest moment at The Floow has been the early success in improving our NPS scores for the NA region in 2019. Listening to our client feedback and taking action to address any issues, as a company and as an individual, was critical to our success. Continuing to make improvements in our relationships with our clients and to our products is exciting!
Outside of The Floow, Julie enjoys travelling, by air or road trips. The more new adventures, the better. Since travel restrictions were introduced as a result of the Covid-19 pandemic, Julie has enjoyed working on home improvement projects and reading (mostly suspense and thrillers!)
Connect with Julie on LinkedIn