FloowClaims: Turn Incident Data into Claims Intelligence

Bring real-world driving data into the motor claims process. FloowClaims combines smartphone-based impact detection, incident information and telematics insights to help insurers identify potential crashes, investigate what happened and support more informed claims decisions.

Talk to our team about FloowClaims
Solid dark blue background
Laptop screen displaying a dashboard interface with various options such as Search, FAQs, Impacts Detected, Policies, Communications, Users, Support, and My Profile, each with a button for action.

Access more insight at every stage of a claim

When an incident occurs, timely and reliable information matters. FloowClaims helps claims teams access relevant data about detected impacts, their location and surrounding driving activity, giving them additional context to support investigation and customer response.

By connecting telematics technology with claims workflows, FloowClaims helps insurers explore opportunities to improve operational efficiency, investigate disputed incidents and make better-informed decisions.

A computer screen displays a traffic impact assessment dashboard with sections for policy details, impact severity, probability of impact, and road information, all in a clean, organized layout.
A mobile phone showing an insurance app alert about a detected impact at a specified location on a map, with details about the date, time, and address of the incident.

Features of FloowClaims

  • Digital dashboard displays high severity and probability of impact, with both sliders pointing to high/critical levels.

    Impact Detection and Notifications

    Detect potential vehicle impacts through smartphone telematics and notify relevant teams when an incident is identified. Timely notifications can help insurers prioritise cases and consider proactive customer contact.

  • Screenshot of a webpage titled 'Search for an impact' with search options for minimum severity and probability, and a blue search button.

    Impact Search and Filtering

    Search and filter detected impacts according to criteria that align with your operational needs. This helps claims teams identify incidents for review and focus attention where additional investigation or customer contact may be appropriate.

  • Screenshot of a form displaying location impact data, including city as Sheffield, county as South Yorkshire, country as United Kingdom, postcode, GPS coordinates, and a What 3 Words link labeled liked.homes.tested.

    Incident Location and Details

    Access information about the detected impact, including its location and available incident details. This additional context helps claims teams review reported incidents and investigate what may have happened.

  • Map showing impact location and landmarks.

    Google Street View

    We automatically display an interactive Google Street View map at the incident location, significantly expediting the process of confirming an accurate incident location with the customer.

  • Screenshot of a phone call activity log showing no recent activity for 46 minutes, with a call starting at 10:14 am and ending at 10:24 am, and another call from 11:25 am to 11:35 am with an impact detected at 10:20 am.

    Driving Events and Contributing Factors

    Review relevant driving activity around an incident, including available events such as mobile phone use and harsh driving. This context can help claims teams investigate the circumstances surrounding a potential crash.

  • Screenshot of a dashboard showing a timeline of events, flow map, and statistics related to driving activity on Thursday, February 29, 2024. The statistics include calls answered, total drive time, total distance driven, and number of driving behaviors detected.

    Timeline of Events

    Explore available driver activity in the period before and after a detected incident. A chronological view can help handlers understand the sequence of events and identify information that may warrant further investigation.

  • Screenshot of a webpage showing an export section where users can download an impact report PDF file, titled 'Impact Report,' with file size of 4.5MB, and a download button.

    Data Export and System Integration

    Export relevant impact information and reports for use within claims workflows. API-based integration supports the transfer of information between FloowClaims and your existing systems, helping reduce friction in the claims process.

  • Screenshot of an API key display with a toggle button labeled 'Copy to clipboard' on a light background.

    API first technology

    Leverage our APIs for seamless systems integration between FloowClaims and your own systems

Built around the needs of insurance claims teams

FloowClaims is designed to help motor insurers make practical use of telematics data within their claims operations.

  • Support proactive claims handling: Use impact notifications to help identify incidents that may require early attention.

  • Add context to investigations: Bring together incident location, impact information and relevant driving events to support case review.

  • Help investigate disputed incidents: Use available telematics evidence alongside other claims information to inform further investigation.

  • Fit into existing workflows: Use data exports and API integration to connect relevant information with claims systems and operational processes.

  • Support more informed decisions: Give claims handlers additional evidence to consider when assessing incidents and determining appropriate next steps.

A computer screen displays a traffic impact assessment dashboard with sections for policy details, impact severity, probability of impact, and road information, all in a clean, organized layout.
A mobile phone showing an insurance app alert about a detected impact at a specified location on a map, with details about the date, time, and address of the incident.

Designed for real-world motor insurance

FloowClaims supports insurers looking to bring additional data and technology into motor claims operations. By making relevant incident information more accessible, the solution can help teams investigate cases with greater context while supporting a more informed response to customers.

The value of telematics evidence depends on the incident, the data available and the wider evidence considered. FloowClaims is designed to complement claims processes, not replace professional assessment or other sources of evidence.

  • ~500k journeys monitored for crashes daily

  • ~150m miles monitored for crashes monthly

  • ~ 80 high impact crashes are identified monthly (Average)

  • 83%+ on both precision and recall

Blue gradient background with diagonal lighting
Mobile phone screen displaying a map with a red impact detection icon and a form indicating an impact detection at a specific location on Sheffield Parkway, with date, time, and address details.
A smartphone screen displays the date and time, with a notification alert about impact detection in the Notification Centre.
Mobile insurance app screens showing digital insurance card, accident information gathering, evidence collection, and claims assistance options.

Part of The Floow’s connected technology portfolio

FloowClaims can be integrated through The Floow’s telematics applications, including FloowDrive and FloowKit. This creates opportunities to connect smartphone-based driving data and impact detection with claims-related applications.

  • FloowDrive provides a white-label telematics app for customer-facing insurance propositions.

  • FloowKit enables organisations to integrate smartphone telematics capabilities into their own Android and iOS applications.

  • FloowFusion combines smartphone telematics with supported connected vehicle data to create richer mobility insights.

Explore our connected insurance and mobility solutions to see how The Floow’s technology can support different stages of the customer and claims journey.

Customers using this product

  • Fidelidade insurance company logo with a red and black color scheme, featuring a stylized letter 'D' with a house and clock inside, and the words 'Fidelidade Seguros Desde 1808'.
  • AAA logo with red circle and stylized
  • Plymouth Rock Assurance logo in blue and black text.
  • The image shows the logo of the social media platform Snapchat, featuring the word 'Snapchat' in a colorful, stylized font with a ghost icon at the end.
  • Pirelli logo with yellow background and red text
  • The word 'definity' written in blue lowercase letters with a period at the end.
Damaged blue SUV after a collision, with impact severity rated high and probability rated very high.

Explore what FloowClaims could deliver for your business.

Every insurer has different claims processes, systems and operational priorities. Talk to The Floow team to explore your requirements, see a product demonstration and understand how telematics-powered claims intelligence could fit into your operation.

Book a FloowClaims Demo

Understand the Potential ROI of Digital Crash Detection

Investing in digital crash detection is about more than identifying incidents. It’s about understanding how better access to timely, relevant data could improve claims operations, support more informed decisions and create value for your business.

FloowClaims brings together impact detection, incident information and telematics insights to help insurers gain greater context around potential crashes. We can work with you to explore how these capabilities align with your existing claims processes, operational priorities and commercial objectives.

Every claims operation is different. We’ll help you assess the potential return on investment for your business, identify opportunities to create efficiencies and understand where digital crash detection could make the greatest difference.

Explore Your Potential ROI

  • FloowClaims is The Floow’s suite of telematics and impact detection capabilities for motor insurance claims. It brings relevant incident and mobility information together to help claims teams review potential crashes and support claims handling.

  • Telematics can provide additional context about a journey or potential incident. Depending on the data available, this information may help claims teams investigate events, review timelines and make more informed decisions alongside other evidence.

  • Smartphone impact detection uses mobile device sensor data to identify events that may indicate a vehicle impact. A detected event is a potential incident, not definitive proof of a crash, so appropriate review and follow-up processes remain important.

  • Impact detection can help identify potential incidents and provide an opportunity for timely follow-up. When integrated into an appropriate claims process, it may help insurers prioritise contact, understand the circumstances reported and support customers after an incident.

  • Depending on the implementation and available data, FloowClaims can provide incident-related information and telematics context to support investigation. The precise fields, reports and supporting evidence available should be confirmed for the solution being deployed.

  • FloowClaims is designed to support motor insurance claims workflows. The integration options and information exchange available depend on the required workflow, existing systems and agreed implementation.

  • No. Impact detection can provide a signal that a potential incident has occurred, but it should not be treated as a complete or definitive account of an accident. Claims teams should assess available telematics information alongside customer reports and other relevant evidence.

  • An evaluation can consider the existing claims workflow, incident volumes, response processes, investigation requirements and operational objectives. The Floow can help discuss how its capabilities may fit those needs and how potential value could be assessed. Visit our contact page to discuss your requirements.

Frequently Asked Questions About FloowClaims