FloowClaims

Enhance the accident experience for your motor insurance customers, while also decreasing operational expenses and claims costs, by implementing smartphone telematics.

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A solid blue background with a gradient and diagonal light streaks.
Laptop screen displaying a dashboard interface with various options such as Search, FAQs, Impacts Detected, Policies, Communications, Users, Support, and My Profile, each with a button for action.
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Would you like to find out more or discuss your business needs?

  • Get in touch to discuss your unique business needs and see how we can provide solutions and services to meet them

  • Experience product demonstrations by arranging a 30-minute demo with one of our sales team

  • Receive personalised guidance from experienced, industry professionals

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Optimized for insurance claims operations

We’ve created an impact report that can be utilized by claims handlers, regardless of your operational procedures.

This report, developed in collaboration with claims handlers, aids in the proactive or reactive processing of customer claims, leading to improved operational efficiency and a decrease in indemnity expenditure.

A computer screen displays a traffic impact assessment dashboard with sections for policy details, impact severity, probability of impact, and road information, all in a clean, organized layout.
A mobile phone showing an insurance app alert about a detected impact at a specified location on a map, with details about the date, time, and address of the incident.

Connected E-FNOL

Our Claims Reconstruction Report leverages a sophisticated smartphone incident detection solution.

Within minutes of an incident, we provide critical data to your claims operations teams, enhancing customer experience, combating fraud, and reducing costs.

This helps solve issues with:

  • Slow reporting of FNOL

  • Incorrect incident details

  • Personal injury fraud

  • Disputed Liability

  • Inflated subrogated costs

Screenshot of a software dashboard titled 'The Flow' showing a timeline of driving events with statistics and a map of a route in San Francisco, date Thursday, February 29, 2024.

Features of FloowClaims

  • Digital dashboard displays high severity and probability of impact, with both sliders pointing to high/critical levels.

    Impact Notifications

    Our system promptly notifies insurance customers within minutes of detecting an impact.

  • Screenshot of a webpage titled 'Search for an impact' with search options for minimum severity and probability, and a blue search button.

    Impact Search and Filtering

    Customize impact search and filtering to align with your desired operational processes. For instance, proactively contacting customers when receiving high-severity impact notifications.

  • Screenshot of a form displaying location impact data, including city as Sheffield, county as South Yorkshire, country as United Kingdom, postcode, GPS coordinates, and a What 3 Words link labeled liked.homes.tested.

    Impact location and information

    Within minutes of an incident, you gain precise information about the location and details of what happened.

  • Map showing impact location and landmarks.

    Google Street View

    We automatically display an interactive Google Street View map at the incident location, significantly expediting the process of confirming an accurate incident location with the customer.

  • Screenshot of a phone call activity log showing no recent activity for 46 minutes, with a call starting at 10:14 am and ending at 10:24 am, and another call from 11:25 am to 11:35 am with an impact detected at 10:20 am.

    Contributing factors

    Analyze contributing factors, including phone calls and harsh driving events, before the incident occurred.

  • Screenshot of a dashboard showing a timeline of events, flow map, and statistics related to driving activity on Thursday, February 29, 2024. The statistics include calls answered, total drive time, total distance driven, and number of driving behaviors detected.

    Timeline of events

    Review all activities of insured drivers 24 hours before and 24 hours after the incident.

  • Screenshot of a webpage showing an export section where users can download an impact report PDF file, titled 'Impact Report,' with file size of 4.5MB, and a download button.

    Data export

    Effortlessly export data and attach it to claims within your system, streamlining your market readiness with minimal systems integration.

  • Screenshot of an API key display with a toggle button labeled 'Copy to clipboard' on a light background.

    API first technology

    Leverage our APIs for seamless systems integration between FloowClaims and your own systems

A Global Scalable Solution

  • ~500k journeys monitored for crashes daily

  • ~150m miles monitored for crashes monthly

  • 80 high impact crashes are identified monthly (Average)

  • 83%+ on both precision and recall

Blue gradient background with diagonal lighting
Mobile phone screen displaying a map with a red impact detection icon and a form indicating an impact detection at a specific location on Sheffield Parkway, with date, time, and address details.
A smartphone screen displays the date and time, with a notification alert about impact detection in the Notification Centre.

Customers using this product

  • Fidelidade insurance company logo with a red and black color scheme, featuring a stylized letter 'D' with a house and clock inside, and the words 'Fidelidade Seguros Desde 1808'.
  • AAA logo with red circle and stylized
  • Plymouth Rock Assurance logo in blue and black text.
  • The image shows the logo of the social media platform Snapchat, featuring the word 'Snapchat' in a colorful, stylized font with a ghost icon at the end.
  • Pirelli logo with yellow background and red text
  • The word 'definity' written in blue lowercase letters with a period at the end.

By integrating FloowClaims via our FloowKit or FloowDrive app you can take advantage of this great functionality.

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A mobile phone screen showing a map with a red impact marker and a form titled "We've detected an impact" including date, time, location, and confirmation options.

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