Data, Privacy and Accreditations

Our Privacy Policy

We respect your privacy. The information we collect from you via our marketing activities is never marketed, rented or sold to any outside parties. We focus on managing data in accordance with the General Data Protection Regulation 2018 (EU) 2016/679 regulations.

If you opt-in to receive marketing information from us, we will request an email address to ensure that the people using our contact forms are bona fide. It also allows us to send you information by email. Your postal address is required in order to send you pricing information if you request it.

If you wish to receive a copy of our ISMS, ISO 27001, ISO 9001 or Cyber Essentials please contact our data controller.

If you have questions, please call us on 0114 270 1114 or email data.controller@thefloow.com.

You can read a copy of our privacy policy here.

Our Approach to Data Protection

The Floow has a focused and holistic approach to data protection. We have a dedicated DPO (Data Protection Officer) whose responsibility it is to work across all aspects of the business to ensure a rigorous approach to data protection is maintained.

We believe that there are many benefits to General Data Protection Regulation 2018 (EU) 2016/679 compliance and welcome the data protection reforms. We are working carefully to ensure General Data Protection Regulation 2018 (EU) 2016/679 compliance across our business operations.

The Floow is currently ISO/IEC 27001(E), ISO 9001 and Cyber Essentials certified. ISO certification defines requirements for the establishment, implementation, maintenance, and continual improvement of an Information Security Management System (ISMS), through robust internal and external auditing. Cyber Essentials defines a set of controls that cover the basics of cyber security relating to common Internet-originated attacks against an organisation's IT systems, and a mechanism to demonstrate that these precautions have been taken.

  • ISO 9001 logo
  • ISO 27001 logo
  • Cyber Essentials logo

Our Cookies Policy

The Floow Ltd is providing the following information regarding cookies installed on the site: www.thefloow.com

The information in this policy applies specifically to www.thefloow.com We have provided the below information to ensure transparency with regards to the privacy of users on The Floow’s website.

The Floow’s website (www.thefloow.com) makes use of cookies to ensure that you get the best experience when you are visiting our website. If you continue to use our website without changing the cookies settings in your browser, we will see this as consent to receive these cookies.

However, if you want to remove cookies from your browsing experience, you can change your browser settings to block or remove cookies at any time. You can visit the Information Commissioner’s website - www.ico.org.uk - for straightforward information on how to do this.

What are cookies?

Cookies are small information files placed on your device when you visit a certain webpage online. The cookies will be saved and read again by the same page when you next visit the website.

How does The Floow use cookies?

At The Floow, we only use cookies from Google Analytics. These cookies are known as analytical cookies which acquire statistical data regarding a user’s navigation behaviour. The data these cookies collect is aggregated and analysed anonymously and it is used to help us understand how our visitors interact with our services and content. The information provided by these cookies does not allow us to identify an individual web user; they simply track anonymous analytics.

How do I change my cookie settings?

You can refuse the placement of cookies on your device by changing your browser settings. You can do this by following the indications provided by your browser to disable the use of cookies.

If you would like to find out more information about how to remove cookies from your device or how to block individual cookies from being received, please visit the ICO website - ico.org.uk - for information, instructions and guidance. This contains detailed and regularly updated information on a range of different browser types.

Please be aware that if you choose to change your browser’s cookie settings, some of our website functions may not work correctly on your browser.

Get in touch